Refund Policy

HakoPlanner operates on a credit-based system. Users purchase credits to access AI-powered features that generate project planning documents. Due to the digital nature of our service, refunds are handled under specific conditions outlined below.

2.1 Refund Eligibility

2.2 How to Request a Refund

1. Email us at [email protected]
2. Include your account email and order details
3. Specify the reason for your refund request

2.3 Processing Time

• Refund requests are reviewed within 3-5 business days
• Approved refunds are processed through Polar.sh within 5-10 business days
• Refunds are issued to the original payment method

The following are NOT eligible for refunds:

• Credits that have been used to generate content
• Services already rendered
• Promotional or bonus credits
• Accounts terminated for Terms of Service violations

4.1 Quality Issues

If you experience issues with AI-generated content:

4.2 No Refund for AI Errors

• AI-generated content is provided "as is"
• We do not guarantee specific outcomes
• Refunds are not provided solely based on AI output quality

If you initiate a chargeback without contacting us first:

1. We will provide documentation of your purchase and usage
2. Your account may be suspended during the dispute
3. Legitimate chargebacks will be processed per your bank's policies

We encourage you to contact us first to resolve any issues.

Step 1: Contact Support

Email [email protected] with:

• Your account email
• Order ID or transaction reference
• Reason for refund request

Step 2: Review

We will review your request within 3-5 business days.

Step 3: Decision

You will receive an email notification with our decision.

Step 4: Processing

Approved refunds are processed through Polar.sh within 5-10 business days.

We reserve the right to issue refunds in the following cases:

• Service outage lasting more than 24 hours
• Billing errors or duplicate charges
• Unauthorized account access resulting in credit usage
• Technical issues preventing use of purchased credits

For refund requests or questions about this policy, contact us at:

This Refund Policy is governed by the laws of Indonesia, consistent with our Terms of Service.